Program Manager, WW People Planning Operations


Austin, TX

Full time

US$104-149k (annually)

Human Resources

Jul 26

About the job


The Resource Planning Strategies and Programs team designs, implements, and supports workforce management solutions for Apple Retail stores globally. We collaborate with partners across Apple to develop Retail programs, enabling teams and customers to receive a world class experience!

Key Qualifications

Excellent organization and time management skills with the ability to manage multiple projects concurrently

Validated ability to analyze data and information

Ability to quickly identify trends and root causes

Consistent track record in prioritizing, planning, and implement strategies

Agile, able to thrive in an ambiguous environment and work independently

Self-motivated, driven individual comfortable in a global, dynamic environment

Operate at both strategic and tactical levels, and move quickly between the two

Excellent verbal and written communication skills in English

Able to interact and present with individuals at all levels of the organization

Prior workforce management operations or technology experience preferred

5+ years project management experience


We are looking for a Program Manager to lead and manage strategic programs that positively impact our employees and customers. Responsible for collaborating with cross functional business partners to analyze data, design solutions, build processes, and support programs. Are you ready to join the team that strives to elevate the team and customer journey in Apple Retail stores?

Role and Responsibilities

* Build new and reimagine existing workforce management strategies and solutions to positively impact employee and customer experiences

*Manage initiatives throughout the project lifecycle, from inception to completion

*Analyze data related to workforce management and business operations to improve processes and experiences

*Craft innovative solutions and strategies by combining data and intuition

*Work with global partners to build solutions for global problems

*Drive implementation, measure execution, and iterate with field and operations teams

*Lead with collaboration, inclusion, and the ability to take others on the journey

*Identify, communicate, and foster innovative ideas through partnership

*Provide initiative based support and subject matter expertise on the store perspective

Education & Experience

BA/BS or equivalent experience

Additional Requirements

Some travel required

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.

Role Number: 200397353

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