Specialist, HR Services

Mastercard

O'Fallon, MO (Hybrid) Remote

Full time

Human Resources

Apr 11

This job is no longer accepting applications.

About the job

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Specialist, HR Services

Overview

  • Have you supported a global HR operations function responding to employee inquiries?
  • Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems? This position helps administer HR lifecycle inquiries and transaction services.

Role

  • Administer the new hire process by reviewing and processing new hire transactions for MasterCard’s global population.
  • Communicate new policies/processes to employees; resolve inquiries in a timely manner to meet or exceed customer expectations and provide ‘priceless employee experiences’
  • Ensure audit compliance through transaction processing and approval flows.
  • Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements.

All About You

  • Do you have a passion for people? Are you motivated by solving inquiries with compassion and confidentiality? Are you an HR professional with high energy and commitment to responding quickly and accurately?
  • Are you excellent with attention to detail and pride yourself on accuracy?
  • Do you enjoy working in a fast-paced environment?
  • Ability to manage multiple tasks simultaneously acquired through previous experience in related field.
  • A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction are needed.
  • Excellent oral and written communication abilities
  • Excellent MS Office Suite Skills: Excel, Word, and Outlook

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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