HR Assistant – HR Operations (Short Term Temporary)

The World Bank

Washington, DC (Hybrid) Remote


Human Resources

Apr 8

This job is no longer accepting applications.

About the job


HR Operations (HRDSO), which is part of HRD Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, walk-in visits, virtual consultations.

HRDSO provides centralized HR services to staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure. The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness. These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office. The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR Coe’s, Business Partners and HRD Strategy teams.

HRDSO’s delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers. The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (talent), and Performance Management (OPE/PEP). Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myths); Business Objects and another 20+ add-on applications.

Please note that this position will be a Monday-Friday shift that may commence at 9 am and end at 5:30 pm EST and the position will be based out of Washington DC. However, based on the business needs the candidate might be required to work in a different shift apart from the one mentioned above to accomplish the work program. This is a short-term temporary position, and the maximum duration of this position may be 150 days (1200 hours) or lesser in a fiscal year, based on business needs.


Staff Records/Phone Support

  • Provides support for basic phone calls as required
  • Preparation of files for Peer Review Services
  • Perform ad hoc duties and provide general assistance as needed.

Walk-In Support

  • Assist clients with login for in-person consultations and DocuLockers support.
  • Maintain documents in and out of lockers to ensure steady flow.
  • Answer basic HR inquiries, route inquiries as appropriate.
  • Maintain the front desk schedule to always ensure adequate coverage.
  • Handles incoming documents for scanning and logging.

Office Administration

  • Coordinate room reservations and/or refreshments for monthly orientation.
  • Sort and distribute incoming mail.
  • LARS, Leave, and TRS Coordinator for HRDSO – monitor/update leave and attendance of HRSSC staff and monitor the monthly timesheets.
  • Maintain/order supplies for HRDSO.
  • Perform ad hoc duties and provide general assistance as needed.



  • Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
  • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
  • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
  • Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
  • Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work.


  • Bachelor’s degree with concentration in business administration, human resources or related concentration.
  • Minimum of 2 years’ experience in a shared services / HR environment.
  • Sound organizational skills and ability to prioritize and deliver assignments in a timely manner often under time pressures.
  • Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment.
  • Strong customer relations skills and client service-oriented values
  • Ability to use Microsoft office tools (i.e., MS Word and Excel)
  • Ability to properly greet and meet the clients and visitors.
  • Must possess good office and technical skills, along with being very tactful and polite.

Please send your application to the following email addresses : and

Application deadline is April 21, 2022

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume