Employee Support Coordinator - Partial Remote


Madison, NJ (Remote) Remote

Full time

Human Resources

Mar 16

This job is no longer accepting applications.

About the job

Job Description

This role is responsible for the day-to-day administrative functions Employee Support within the HR Operations department. It is expected that this position will maintain an in-depth and current understanding of human resource systems and their relationship to each other, to provide excellent employee support. This position is also responsible for company-wide projects and administrative tasks.

The Employee Support Coordinator must live within driving distance of our office in Madison, NJ and be able to come into the office on occasion.

Essential Responsibilities

  • Initial HR point of contact for employees for general questions and support, including when inquires submitted to team require research and/or a conversation. Explain HR procedures and standards. Redirects employees to appropriate resources for specialized support, including payroll, policy interpretation, benefits, compensation, counseling on performance management, employee engagement and rewards, and IT. Escalates issues as needed.
  • Works with appropriate team members on resolution when discrepancies are found in data entry, payroll or documentation
  • Investigates and resolves employee payroll issues; interfaces with HR field partners and employees to explain pay calculations
  • Works with the various groups to assist in the resolution of complex problems
  • Consolidate and provide employee information to the Legal department for all subpoenas
  • Acts as a liaison between Human Resource and IT group, participating in testing and providing testing results to appropriate resources
  • Investigates overpayments and works with field HR partner to communicate and recoup overpayment in accordance with policy and legal requirements
  • Fosters a positive employee experience by providing accurate, timely customer support services. Approaches work and interactions with a high attention to detail and empathy. Assists, troubleshoots, partners with others, and escalates issues.
  • Prepares employment verification letters.
  • Interfaces with processing team to provide appropriate paperwork and documentation for all employee transactions including but not limited to salary changes, promotions, transfers, and terminations.
  • In partnership with the processing team, ensures HR recordkeeping is compliant and updates made timely. As needed, assists with data/recordkeeping audits and obtaining details from HR partners, managers and/or employees as needed.
  • Partners with HR partners to coordinate submission of proper documents requested during SOX or other internal or external audits.
  • Reviews work practices and recommends ways to simplify and streamline processes.
  • Drafts process flow documents to map/define roles and responsibilities, ensure standardization of HR support services, optimize efficiency, and train new team members.
  • Assists with general reporting and other projects as needed.
  • Proficiency in Microsoft Office Suite, specifically Excel

Basic Qualifications

  • Minimum of 2 years’ experience in providing effective HR guidance in the areas of performance/people management and resolution of complex/sensitive interpersonal conflicts.

Other Qualifications

  • PHR/SPHR designation preferred.
  • Excellent communication skills, verbal and written.
  • Strong customer service skills and ability to interact with all levels in the organization.
  • Ability to manage, protect and maintain confidential information.
  • Knowledge of Federal and State employment laws.
  • Strong attention to detail required.
  • Must be able to multitask and change courses quickly without compromising accuracy.
  • Strong organization and prioritization skills.
  • Ability to work independently and as part of a collaborative team.
  • Ability to problem solve.
  • Strong computer skills including Word, Excel, PowerPoint, and Outlook.

Employment Type



Realogy Holdings Corp

About Us

Realogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includessome of the most recognized names in real estate: Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , Sotheby's International Realty® . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

  • Forbes 2020 Best Employers for Diversity.
  • Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
  • Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
  • First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

EEO Statement

EOE AA M/F/Vet/Disability

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