Human Resources Coordinator


United States (Remote) Remote

Full time

Human Resources

Mar 4

This job is no longer accepting applications.

About the job

The HR Coordinator is responsible for answering phones, assigning work, conducting research, creating documents, triaging client matters, and collaborating with the rest of the Advisory Services team. The person in the role will develop initial responses to questions, edit documents, and review client submissions. The individual who fills this role needs to have a strong customer service orientation, ability to rapidly diagnose and troubleshoot issues, and be comfortable working in a fast-paced high phone volume environment with frequent interruptions. The HR Coordinator should be flexible, quickly switching from one topic to another, and one communication medium to another (e.g. phone, email). This role has a variety of different growth opportunities within our organization.

You will:

  • Answer, triage and transfer client calls with high level of customer service
  • Manage incoming written client correspondence and phone calls for 90+% of the workday
  • Create, intake and assign cases to team; monitor volume and team bandwidth to inform workload distribution decisions
  • Provide real-time navigation support to clients; diagnose minor technology issues; provide detailed verbal instructions regarding how best to utilize platform and services
  • Use active listening to interpret client questions and document concisely with appropriate level of detail
  • Use critical thinking to navigate and problem-solve unique client inquiries
  • Collaborate and work well with others with regular interruptions
  • Research HR and related topics for Advisory Services team to use when responding to client questions
  • Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
  • Responsible for thorough and timely documentation of client interactions using our systems
  • Maintain in depth knowledge of the Company’s internal proprietary platforms and key company systems; assist with process development, documentation, and overall workflow improvements
  • Provide administrative support to team members on an as needed basis
  • Assist with special projects as needed to help advance the team and company’s operations, processes and efficiencies
  • Other tasks depending on the volume, needs and capacity of the Advisory Services department
  • Perform other duties as assigned

You have:

  • One or more years of experience working in a customer service environment
  • Desire to develop HR knowledge and skills required; HR-related coursework, internship or work experience preferred
  • Stellar customer service skills with a professional sense of compassion for difficult situations
  • Intermediate or greater Microsoft Office suite skills
  • Excellent interpersonal, communication, and presentation skills including active listening and ability to adapt to different communication styles
  • Ability to build strong relationships and work well with peers, managers, and clients
  • High level of discretion and ability to follow policies on confidentiality
  • Strong reading comprehension, internet navigation and research skills
  • Ability to organize and efficiently manage multiple priorities with a sense of urgency and minimal supervision
  • Ability to manage heavy volume of phone and written communication
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