Associate, Training and Development
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We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $1.91 trillion in assets for clients around the world. PIMCO has over 2,800 employees in 17 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.
PIMCO is one of the world's premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities.
What's the Role?
The Training and Development Associate role requires a high degree of professionalism, organization, and detail orientation, coupled with the ability to multitask and prioritize. This role will provide support for our global Leadership & Organizational Development and Learning programs. You will partner with our Leadership & Organizational Development, Learning, HR Strategy and Communications, and Workday HR teams to develop and deploy marketing and communications campaigns to HR and employees. You'll manage the library of navigation guides, FAQs, and other materials that are both written and digital; you'll be asked to create content to support the training of HR and employees on talent processes and programs as well. You'll be the team's PULSE (PIMCO's intranet) expert, liaising with colleagues to build sites for their own management, and manage sites under the Training and Development team's own remit. Additionally, you'll manage the team's contracting and budgeting process with keen detail orientation and proactivity. PIMCO's functional leads for Learning, Leadership & Organizational Development, Inclusion & Diversity, and Global People Services Talent Delivery will be important stakeholders. You will contribute to the team's focus on our goal to be a firm committed to developing top talent by providing access to targeted development that builds capability, increases capacity and improves overall effectiveness and performance.
Create clear, concise, and informative instructional content to be leveraged by HR and employees as they perform talent-related processes in Workday.
Leverage print, digital, and social networking (i.e. Word, PowerPoint, Brainshark, Camtasia, Slack, etc.) platforms to disburse content
Ensure all navigation guides, FAQs, and other materials are updated regularly, user-friendly, easy to find
Create new content as necessary to support new or updated programs and Workday functionality launches
Support program execution lead by Talent Development Delivery Team members, L&OD, Learning, and PIMCO's Employee Resource Groups. This may include coordination of logistics, collaboration with facilitators/presenters, production/disbursement of materials, leveraging Workday Learning, communicating with participants, day-of support and post-event follow up.
Launch and maintain various intranet sites, ensuring accurate and timely information is available
Accurately record budget details and report out on regular basis to main stakeholders, including helping to plan for future year(s)
Manage vendor contracting process, seeking approval from relevant parties and maintaining accurate records
Act as point-person for inbound team inquiries via ServiceNow; proactively and accurately respond to inbound communications and requests from employees and HR colleagues to the team's general email mailbox and phone lines
Provide thoughtful, accurate and timely information to HR colleagues and employees, managers, and business leaders
Excellent written and verbal communication skills, and ability to synthesize complex processes down to simple, actionable steps
2-4 years of experience in human resources learning or talent development
High attention to detail, accuracy, and thoroughness
Strong critical thinking skills - ability to exercise judgement and take initiative
Experience working in a fast-paced environment including sense of urgency for all requests
Ability to manage and prioritize multiple work streams simultaneously
Willingness to embrace new HR technologies and changing processes
Ability to balance working independently, proactively, and under pressure to meet frequent deadlines, with working collaboratively amongst team members and colleagues
Proven ability to provide excellent customer service
Ability to handle confidential information professionally and appropriately
Ability to learn quickly
Exhibit intellectual curiosity and resourcefulness to find additional information to better understand issues and topics at hand and uses this information to present thoughtful new ideas
Experience with Workday Learning, Talent & Performance
PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:
Medical, dental, and vision coverage
Life insurance and travel coverage
401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
Community involvement opportunities with The PIMCO Foundation in each PIMCO office
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